Operational difficulties with payments to Russian bank cards

Publication date: 19.02.2024

Dear Clients,

At the moment there are temporary transaction difficulties with payouts to Russian bank cards for the reasons beyond our control. 

To reduce the number of cancelled payments, providers have adjusted the transaction settings. In case of impossibility to process the part of payments are made via the main payment channel  will be executed via the Card2Card payment channel  (payouts from cards of individuals).

In this case, the fee for payouts to Russian bank cards will be reduced. At the time of publication the fee is charged at a rate of 3.5% (min 35 RUB) for Card2Card payment method. 

As an additional measure to process a successful transaction we recommend making payouts in amount up to 15 000 RUB, if necessary -  several transactions at once.